FAQ
Frequently Asked Questions
Welcome to the Amoura Play FAQ. We know shopping for intimate products can raise a few questions, so we’ve put together answers to help make your experience simple, safe, and stress-free.
1. Is my order private and discreet?
Yes! Your privacy is our top priority. All orders are shipped in plain, discreet packaging with no mention of Amoura Play or the products inside.
2. What will show up on my billing statement?
Your purchase will appear under a discreet billing name, so only you know what you ordered.
3. Do you ship internationally?
Yes, we ship worldwide. Shipping rates and delivery times vary depending on your location. You’ll see available options at checkout.
4. How long does shipping take?
Most orders are processed within 1–2 business days. Standard shipping typically takes 3–7 business days in the U.S. International orders may take longer depending on customs.
5. What payment methods do you accept?
We accept all major credit/debit cards and secure online payment options. Your information is always protected with encrypted checkout.
6. Can I return or exchange an item?
For health and safety reasons, all sales are final on intimate products. If your item arrives damaged or defective, please contact us within 7 days of delivery, and we’ll make it right.
7. How do I know which product is right for me?
Our product descriptions are designed to guide you with details on size, material, features, and intended use. If you’re new to adult toys, we recommend starting with beginner-friendly options.
8. Are your products body-safe?
Yes. We prioritize products made with body-safe materials such as medical-grade silicone, ABS plastic, and phthalate-free options.
9. Will anyone know what I ordered?
Nope. Only you will know. From discreet packaging to secure billing, your privacy is fully protected.